Customer feedback

Customer Feedback

What our customers have to say about our products and services

From the beginning, we've ensured the establishment of excellent communication with our customers. Our close cooperation with customers works two-fold: for one, we gain valuable insight into what's working in our products and what needs improvement. Secondly, it helps foster an excellent relationship with our customers where they feel like they get the assistance and support they need, when they need it.

 

As part of QuoData's unparalleled customer support, we regularly ask for feedback on customer satisfaction. Below is what our clients have told us about our products and services.

 

Find a list of more of our current and past customers in our references section.

 

Medicine

Using RingDAT Online to manage participants from biobanking PTs

 

the intergradted biobank of luxembourg uses PROLab for the organization of its interlaboratory studiesIBBL (Integrated BioBank of Luxembourg) is an independent, not-for-profit Luxembourg-based biobank dedicated to improving health outcomes for patients. IBBL offers biobanking services in compliance with international standards, including the collection, processing, analysis and storage of biological samples. In addition, IBBL carries out regular biospecimen research. The mission of IBBL is to provide high-quality biospecimens and data, foster scientific excellence, catalyze partnerships and support research.

 

IBBL provides a Proficiency Testing (PT) Program which allows laboratories working with biospecimens to compare their performance to that of other expert laboratories. Participating laboratories can assess the accuracy, precision and efficiency of their biospecimen characterization methods (DNA quantification and purity, RNA integrity, cell viability, tissue histology) or nucleic acid extraction methods (DNA/RNA from whole blood or FFPE cells).

 

To facilitate their PT programs, IBBL uses RingDat Online for laboratory registration in PT programs, payment and result submission. A built-in email and messaging platform allows for announcements, reminders and updates to be easily delivered to participants. Questionnaires developed by IBBL are also easily uploaded for use in the current PT with RingDat Online. To make for seamless integration of RingDat Online, QuoData customized the appearance to match that of the IBBL website (see below). 

 

Additionally, IBBL makes use of PROLab for the organization, analysis and reporting of PT schemes. 

 

IBBL users RingDAT online to evaulate results from its PTs.

 

Al Borg Labs: PROLab used in PTs for diagnostic tests in the Middle East

 

Al Borg users PROLab to plan medical PTsAl Borg Laboratories established in 1998 in Jeddah, Saudi Arabia, is the largest chain of private laboratories in the Gulf Region with branches in Saudi Arabia, U.A.E., Qatar, Oman, Kuwait, Egypt, Sudan and Ethiopia. They provide a wide range of clinical and diagnostic tests for clients including commercial and public hospitals, clinics, banks, airlines, pharmaceutical companies and insurance agencies.

 

Al Borg Medical Laboratories established an Interlaboratory Quality Assessment Surveys (IQAS) Program to enable laboratories to compare their performance against one another and to assure the reliability of test results while at the same time, satisfying the Saudi national accreditation program (CBAHI).

 

Before making the switch to PROLab in 2012, Al Borg Medical Laboratories began the search for a more comprehensive software than Excel for the evaluation of interlaboratory comparison studies. PROLab offered ease of use, adherence to international standards and the availability of different statistical calculations for interlaboratory tests.

 

PROLab is an all-in-one solution designed for interlaboratory study providers in the carrying out of interlaboratory studies: from planning & organizing, to performing and analysis. What made PROLab stand out from other alternatives and Excel for Al Borg Laboratories was its ability to work with outliers, its ability to perform complete calculations and its visually appealing graphics. 

 

QuoData customized the PROLab software to suit the specific PT style of Al Borg Laboratories including adding the option to upload the Total Allowable Error (TAE) directly, instead of assigning separate reference standard deviations for the upper and lower limit. 

 

PROLab provided a solution apart from Excel that combines the following major activities into one program:  graphical presentation of data, the summary of round results, and a database of participating laboratories. The switch to PROLab has also meant faster and easier calculations and more options for the import of participant lab results.

Environment

CPCB: User of PROLab since 1999 for air and water pollution quality data

CPCB in India oversees environmental PTs and uses PROLab to help with evaulation & planningThe Central Pollution Control Board (CPCB) oversees both the prevention and control of water and air pollution in India in addition to providing technical services to the Ministry of Environment and Forests. Quality management plays a large role in the day-to-day work of the CPCB particularly in regards to air quality. Quality data is regularly analyzed and submitted to various government bodies for further use.

 

The CPCB began using PROLab since 1999 after struggling with the limited Excel functions for filtering data, handling large data sets and graphically presenting results.  PROLab is an all-in-one solution designed for interlaboratory study providers in the carrying out of interlaboratory studies, including the planning & organizing, performance and analysis. Importantly, the CPCB required software that could handle a huge data base, provided more advanced applications (such as the partial automation of actions) and could automate report preparation and printing. To help everyone at the CPCB get on-board with PROLab, QuoData provided in-house training and a workshop on the basics of PROLab. Now, CPCB carries out its PT program with over 250 environmental laboratories around India.

 

PROLab has not only made an impact on the CPCB, but it is also appreciated by their participant laboratories with its adherence to ISO international standards and excellent presentation of statistically analyzed and interpreted data. PROLab has also allowed the CPCB to steadily increase the number of participating laboratories. The greater statistical capacity of PROLab means that the CPCB can expect to grow its client basis by 50 labs per year.  

 

Why does CPCB continue to use PROLab?

  • Easy to use with little effort and user-friendly
  • Easy to get started with
  • Internationally-approved and adheres to ISO guidelines, thus participating laboratories are highly satisfied.

Large-scale enviro PTs

"We have been using the PROLab software for over a year now. My job has become so much easier thanks to this software! Our organization administers large scale inter-laboratory tests for environmental analytical laboratories throughout the world. The PROLab software has made our data analysis more efficient and useful compared to any other software we tried in the past. It also provides us with fantastic tables and charts which can be easily incorporated into our reports. But what really sets PROLab apart is the incredible customer service provided which is second to none. Any questions or concerns that I have, regardless of how simple or technical they may be, are promptly answered in a very professional and easy to understand manner. I would highly recommend purchasing this software to anyone!"

 

- Kyle S., Canada (Company name withheld for confidentiality)

 

Mining/Geology

PROLab for managing mining and extraction PTs

Tramecon runs multiple PTs in the mining industry Tramecon offers over 30 years’ experience in analytical laboratory services in new and existing mining operations within Sub-Saharan Africa. They provide assistance for the base metal industries in both entrepreneurial ventures and downstream beneficiation projects for the development and optimization of hydrometallurgical processes; in addition to the ferrous, non-ferrous and precious metal industries. Tramecon delivers both fit-for-purpose solutions and consulting services in lab management, the design and implementation of LIMS, project management and consulting in the implementation of ISO 17025.  

 

Tramecon uses PROLab for their interlaboratory [proficiency] testing, as a direct result of finding excel spreadsheets too laborious and full of errors, too many steps needing human intervention and a limited number of statistical formulas. PROLab is used to educate their customers and to get a better idea on how to benchmark their laboratories. PROLab is a comprehensive software designed to enable PT providers to plan, organize, deliver and evaluate PTs. In addition to PROLab being internationally recognized, it fills a market gap in PT software that’s statistically superior and easy to use.

 

Here’s what else they have to say about PROLab:

 

How hard or easy was it to get started with PROLab?:

 

Even with the demo, I was able to use the software with minimum intervention from the PROLab team, especially taking into account that I am located in South Africa. The PROLab staff are professional, and knowledgeable. In addition, the software is easy to use and comes with comprehensive instructions.
 

Did PROLab help you overcome challenges that you had before?:

 

PROLab helped us buildup good business opportunities with our customers. By mentioning PROLab, people gain confidence in our products – we have fewer customer complaints, we can generate our reports at a faster turnaround that previously, and the graphs and data manipulation are just a fingertip away. We have the ability to play around with the data our clients need.
 

How is PROLab different than other alternatives you tried or considered?:

 

PROLab has more functionalities than simple excel spreadsheets. The cost is also fair for the market. With other products you buy the whole package and use only 40% of the capabilities. The rest are expensive add-ons.
 

How has PROLab helped you achieve your business goals?:

 

With PROLab, we have grown the business and gained recognition from accreditation bodies. Now we have the opportunity to interact with laboratories seeking accreditation: we started off with the Chrome commodity and now we have over six commodities in Iron, Manganese, Copper, PGM’s, Nickel and Cobalt. We are still expanding.
 

What’s the single biggest reason you would recommend PROLab?:

 

PROLab offers world class technical assistance with instantly positive results - constant updates and improvements of the product, live support via skype. You can never go wrong!
 

Materials and Testing

PROLab in Material R&D Quality Programs

Elkem uses PROLab in its PT programsElkem is one of the world’s leading companies in the environmentally-friendly production of materials. Its principal products are silicon, special alloys for the foundry industry, carbon and micro silica.

 

Elkem runs a number of interlaboratory studies in research and development for quality assurance purposes. Since 2013, Elkem has been using PROLab for its quality programs.

 

Here’s what one of their R&D Engineers had to say about how PROLab changed their QA program:

For the first time since I joined the company 5 years ago the interlaboratory comparison program could finally meet its budget goals and reporting deadlines. Now it is really a piece of cake and we can consider different improvements of the program rather than muddling through from day to day."

 

Here are Elkem’s 3 top reasons for selecting PROLab:

  • Making the workflow for proficiency and interlaboratory testing more effective
  • Reduction of the cost of running interlaboratory comparisons
  • Increasing the flexibility of Elkem's interlaboratory program

 

What does Elkem say is the biggest advantage of making the switch to PROLab?

“It’s much more flexible than Excel Macros and includes excellent possibilities for presentation of results!”

 

Above all, Elkem’s R&D team recommends PROLab for its effectiveness:

"VERY USEFUL TOOL! It significantly reduced our cost for the ringtest program and returns higher value to Elkem’s labs. (I am not a sales rep, but it’s a matter of fact)."
 

PROLab for use in materials testing PTs

PROLab is also used in governmental-based PTs such as in Serbia by their Institute for Testing MaterialsThe Serbian Institute for Testing Materials (IMS Institute) is a leader in research and testing for civil engineering materials in construction design, housing development, prestressing systems, construction material technology as well as thermal and hydroelectric power plant equipment. The IMS actively contributes to some of the largest construction projects in both Serbia and abroad. 

 

The IMS had been looking for a powerful PT tool that would make it easier to meet international quality standards. In the past, the IMS previously used Excel with add-ons and then tested both Tableau Reader and StatCalc, which were deemed either too complicated was too limited in its functions.

 

The IMS decided on PROLab for its fast and thorough results, its usefulness in preparing for PT participation and its opportunity for development. PROLab software is a comprehensive tool designed to enable PT providers to plan, organize, deliver and evaluate PTs. PROLab helped ensure compliance with international PT requirements and surpassed more common products in its range of capabilities.

 

What are the two biggest reasons the IMS Institute of Serbia recommends PROLab?

 

  1. Excellent visualization of data
  2. Produces results that everyone can understand