Customer satisfaction

Your satisfaction is our goal

If you have a complaint or a suggestion for improvement, please use the online form on this page to describe your concern.

We will examine your request immediately and get in touch with you.

Complaint and improvement management of the quo data Society for Quality Management and Statistics mbH (hereinafter referred to as QuoData GmbH).

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  1. Introduction - Our philosophy

    We aim to always keep our customers satisfied with our products and services. Occasionally it may happen that we do not meet your expectations to your complete satisfaction.

    Please contact us then.

    We take every suggestion and criticism seriously and always see complaints and suggestions for improvement as an opportunity to improve our products and services and thus respond even more specifically to your concerns.

  2. Complaint and improvement management

    If you have a complaint or suggestion for improvement, please fill out the online form or send us an email to: feedback@quodata.de

  3. Form and content of the complaint/improvement

    You can send your complaint or suggestion for improvement to us in writing using an online form or email. In order to process your complaint immediately, we need the following information from you:

    • Your contact details (institution/company, first name, last name, address, telephone number and email address)
    • Description of the matter
    • Information about what you want to achieve with your complaint or suggestion for improvement

  4. Process of the complaint/improvement procedure

    First, you will receive confirmation of receipt of the complaint or your suggestion for improvement if it cannot be answered within three working days. We always try to process your complaint or suggestion for improvement as quickly as possible.

    The specific duration of the individual processing of a complaint or a suggestion for improvement depends in particular on its complexity. In principle, we aim to respond within three weeks. If this is not possible, we will inform you of this and the reason for the delay in an interim message.

    At the same time, we will inform you when the processing of your complaint or suggestion for improvement is expected to be completed. After the complaint or your suggestion for improvement has been closed, you will receive a comprehensive response to your complaint or your suggestion for improvement in a timely manner.

    All incoming complaints or suggestions for improvement are registered electronically.

  5. Information on data protection

    The processing of your personal data by us and the claims and rights to which you are entitled under data protection regulations can be found on our website at: www.quodata.de/de/datenschutzerklaerung .

Personal Data
Your request

Describe the problem, when it occurred, its impact, and any steps you tried.

Indicate the area in which improvements need to be made, why they are needed, and what specific suggestions you have.

I agree that my information from the complaint and improvement form may be collected and processed to answer my request. This consent can be revoked at any time.